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Conflict Resolution

advanced

Conflict Resolution

with DaniofBerlin

5. Advanced

Workplace English: Learn how to deal with conflict in the workplace.

Pick the correct answer

How do you usually deal with workplace conflict?

1. Prevent conflict before it starts. 2. Face the conflict head on. 3. Deal with the aftermath of conflict.

Avoid "you" language.

"you" can sound accusatory and make others defensive

Use more general language or use "I".

Ask clarifying questions.

What I hear you saying is...? Is that right? Can you please explain what you mean?

Deal with conflict head on.

"You seem to be taking offence and that isn't my intention. Let me say it another way."

Offer understanding and solutions.

- I understand your point. - It's worth considering... - What if we...?

Things got a little out of hand. I want to clear the air. Let's wipe the slate clean.

Pick the correct answer

Jackie and Daniel have been working on a new app interface for their company. They were each responsible for writing different parts of the code. Jackie tells Daniel that a lot of his code doesn't fit the standard they came up with. What should Daniel do?

Pick the correct answer

Your manager has been giving you too many tasks lately. You want to be a good employee, but you're starting to feel burned out. What is the best thing to tell your manager?

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Full Video Duration: 13 minutes
Aired: almost 3 years ago

1. Prevent conflict before it starts. 2. Face the conflict head on. 3. Deal with the aftermath of conflict.

Avoid "you" language.

Use more general language or use "I".

Ask clarifying questions.

Deal with conflict head on.

Offer understanding and solutions.

Things got a little out of hand. I want to clear the air. Let's wipe the slate clean.

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