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🙅‍♀️ Conflict Resolution

advanced

🙅‍♀️ Conflict Resolution

with alexQ

5. Advanced

Alex will share some useful vocabulary and phrases as well as tips on how to deal with conflict in different contexts.

Pick the correct answer

Are you good at dealing with conflict?

Conflict Resolution Strategies

- Don’t ignore conflict. - Clarify what the issue is.

Conflict Resolution Strategies

- Bring involved parties together to talk. - Listen to what they have to say. - Identify a possible solution but don’t force it upon them.

Pay attention to what you say, but also to "how" you say it: body language, tone, opinions.

to de-escalate

👉 to become less bad or serious

"let’s let bygones be bygones"

👉 When you decide to forget about unpleasant things that have happened between you and another person in the past.

"I feel we should let bygones be bygones and move on to more important things."

"to clear the air"

👉 To de-escalate an angry or tense situation by frank discussion.

They had a huge misunderstanding, but decided to get together to clear the air.

"to bury the hatchet"

👉 To end a fight or conflict and become friendly with each other again.

Can't you two just bury the hatchet?

Pick the correct answer

Do you use similar phrases in your native language to describe conflict resolution?

"to not add fuel to the fire"

👉 To not worsen an already bad situation.

"to add fuel to the fire"

👉 To worsen an already bad situation.

"to not add fuel to the fire"

👉 To not worsen an already bad situation.

"to add fuel to the fire"

👉 To worsen an already bad situation.

"to not add fuel to the fire"

👉 To not worsen an already bad situation.

"to add fuel to the fire"

👉 To worsen an already bad situation.

John only added fuel to the fire when he accused the other team of cheating.

"(to be) at each other’s throats"

👉 When two people are arguing angrily.

Those two are always at each other's throats.

Pick the correct answer

A friend tells you "I had an argument with my boss yesterday. I want to send him an email to tell him what he did wrong". You reply "___"

Pick the correct answer

My colleagues were having a very heated discussion, they were so angry at each other. They were ___.

Pick the correct answer

If you clarify a misunderstanding and remove bad feelings, you are ___

Pick the correct answer

When you reach an agreement to end a conflict, you ___ the hatchet.

Pick the correct answer

When a conflict gets serious, you should try to ___ the tension.

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Full Video Duration: 18 minutes
Aired: about 2 years ago

Conflict Resolution Strategies

Conflict Resolution Strategies

Pay attention to what you say, but also to "how" you say it: body language, tone, opinions.

to de-escalate

"let’s let bygones be bygones"

"I feel we should let bygones be bygones and move on to more important things."

"to clear the air"

They had a huge misunderstanding, but decided to get together to clear the air.

"to bury the hatchet"

Can't you two just bury the hatchet?

"to not add fuel to the fire"

"to add fuel to the fire"

"to not add fuel to the fire"

"to add fuel to the fire"

"to not add fuel to the fire"

"to add fuel to the fire"

John only added fuel to the fire when he accused the other team of cheating.

"(to be) at each other’s throats"

Those two are always at each other's throats.

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