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Emotional Intelligence

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Emotional Intelligence

with emiliewalker

5. Advanced

Maybe you have heard of IQ before, but have you heard of EQ?

EMOTIONAL INTELLIGENCE

Emotional Quotient (EQ) The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.

EQ vs IQ

EQ is used to identify ones own emotions IQ is the ability to learn

Why is this a business topic?

Emotions drive behaviour Understanding customers and clients Working as a team

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What is the best way to react during a time of crisis?

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The most important skill for emotional intelligence is...

WHAT DOES IT LOOK LIKE?

1. Thinking about your feelings and the feelings of those around you 2. Taking a moment to reflect before reacting 3. Striving to control your thoughts 4. Benefiting from criticism, even when delivered poorly 5. Showing authenticity 6. Praising others 7. Showing empathy 8. Giving helpful feedback 9. Forgiving others and yourself 10. Being able to apologize 11. Keeping your commitments 12. Helping others 13. Protecting yourself from emotional sabotage 14. Sticking to your values 15. Striving to improve your communication skills

SELF AWARENESS

The ability to know and understand your own feelings.

SELF CONTROL

Adaptability and self-management. "Fight or flight" section of the brain.

SOCIAL AWARENESS

Empathy and organisational awareness.

RELATIONSHIP MANAGEMENT

Mentoring, inspiring, conflict management and conflict resolution.

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I am strongest at...

10-question quiz to help you determine your emotional intelligence. Answer each question with "always," "frequently," "sometimes," "rarely" or "never."

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Is EQ important for your job? Let me know why or why not in the chat.

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1. Do you easily become frustrated or angry with clients, friends or competition?

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2. Do outsiders — employees, vendors, contractors — cause most of your daily frustration (making you an ineffective leader)?

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3. Do you have a hard time describing your feelings further than simple descriptors like “happy,” “mad” or “stressed”?

If you answered the first three questions with "always," "frequently" or "sometimes," you likely need to work on your emotional intelligence.

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4. Do you listen to others to understand them, instead of listening only to reply?

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5. Do you see the actions of others as well-meaning, even if things go wrong?

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6. Do you understand that people have different experiences than you, and those experiences can impact their emotions and actions?

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7. Do you have control over your reactions and know how to filter your thoughts and emotions before you respond?

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8. Are you constantly working toward seeing varying perspectives because understanding the behavior of others is important?

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9. Are you great at multitasking, even when multiple to-dos need to be done simultaneously?

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10. Do you adapt to change easily, even in unexpected circumstances?

If you answered questions four through 10 with "sometimes," "rarely" or "never," your leadership may also benefit from improved emotional intelligence.

HOW TO IMPROVE?

Slow down Know your values Hold yourself accountable Practice being ccalm Remember why you started Find the good Put yourself in someone else's shoes Watch body language Improve your communication

You — and only you — are in control of your reactions and emotions.

EQ affects

Performance at school or work Physical health Mental health Relationships Social Intelligence

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Full Video Duration: 47 minutes
Aired: about 2 years ago

EMOTIONAL INTELLIGENCE

EQ vs IQ

Why is this a business topic?

WHAT DOES IT LOOK LIKE?

SELF AWARENESS

SELF CONTROL

SOCIAL AWARENESS

RELATIONSHIP MANAGEMENT

10-question quiz to help you determine your emotional intelligence. Answer each question with "always," "frequently," "sometimes," "rarely" or "never."

If you answered the first three questions with "always," "frequently" or "sometimes," you likely need to work on your emotional intelligence.

If you answered questions four through 10 with "sometimes," "rarely" or "never," your leadership may also benefit from improved emotional intelligence.

HOW TO IMPROVE?

You — and only you — are in control of your reactions and emotions.

EQ affects

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