Maybe you have heard of IQ before, but have you heard of EQ?
EMOTIONAL INTELLIGENCE
Emotional Quotient (EQ)
The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict.
EQ vs IQ
EQ is used to identify ones own emotions
IQ is the ability to learn
Why is this a business topic?
Emotions drive behaviour
Understanding customers and clients
Working as a team
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What is the best way to react during a time of crisis?
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The most important skill for emotional intelligence is...
WHAT DOES IT LOOK LIKE?
1. Thinking about your feelings and the feelings of those around you
2. Taking a moment to reflect before reacting
3. Striving to control your thoughts
4. Benefiting from criticism, even when delivered poorly
5. Showing authenticity
6. Praising others
7. Showing empathy
8. Giving helpful feedback
9. Forgiving others and yourself
10. Being able to apologize
11. Keeping your commitments
12. Helping others
13. Protecting yourself from emotional sabotage
14. Sticking to your values
15. Striving to improve your communication skills
SELF AWARENESS
The ability to know and understand your own feelings.
SELF CONTROL
Adaptability and self-management.
"Fight or flight" section of the brain.
SOCIAL AWARENESS
Empathy and organisational awareness.
RELATIONSHIP MANAGEMENT
Mentoring, inspiring, conflict management and conflict resolution.
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I am strongest at...
10-question quiz to help you determine your emotional intelligence. Answer each question with "always," "frequently," "sometimes," "rarely" or "never."
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Is EQ important for your job? Let me know why or why not in the chat.
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1. Do you easily become frustrated or angry with clients, friends or competition?
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2. Do outsiders — employees, vendors, contractors — cause most of your daily frustration (making you an ineffective leader)?
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3. Do you have a hard time describing your feelings further than simple descriptors like “happy,” “mad” or “stressed”?
If you answered the first three questions with "always," "frequently" or "sometimes," you likely need to work on your emotional intelligence.
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4. Do you listen to others to understand them, instead of listening only to reply?
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5. Do you see the actions of others as well-meaning, even if things go wrong?
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6. Do you understand that people have different experiences than you, and those experiences can impact their emotions and actions?
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7. Do you have control over your reactions and know how to filter your thoughts and emotions before you respond?
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8. Are you constantly working toward seeing varying perspectives because understanding the behavior of others is important?
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9. Are you great at multitasking, even when multiple to-dos need to be done simultaneously?
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10. Do you adapt to change easily, even in unexpected circumstances?
If you answered questions four through 10 with "sometimes," "rarely" or "never," your leadership may also benefit from improved emotional intelligence.
HOW TO IMPROVE?
Slow down
Know your values
Hold yourself accountable
Practice being ccalm
Remember why you started
Find the good
Put yourself in someone else's shoes
Watch body language
Improve your communication
You — and only you — are in control of your reactions and emotions.
EQ affects
Performance at school or work
Physical health
Mental health
Relationships
Social Intelligence
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Full Video Duration:
47 minutes
Aired:
about 2 years ago
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